Theory Summary:
John Kotter says that the change process takes time and goes through several different phases in a successful change effort and that a mistake made during any phase of the change effort can have a negative impact on the organisation [or community]. Kotter outlines an eight step process with suggestions to help organisations [communities] transform.
- Increase urgency
- Build guiding team
- Get the vision right
- Communicate for buy-in
- Empowering action
- Create short term wins
- Do not let up
- Make change stick
Source:
Further details are available at the United States Army Enterprise Integration Oversight Office: Enterprise Solutions Competency Center. John Kotter can be contacted at jkotter@hbs.edu or see the John Kotter's website.