This handbook of training materials for telecentre staff was created by a team from Cornell University, in collaboration with telecentres throughout the world, in response to observations from international conferences on telecentres that have suggested that "the sustainability of telecenters depends heavily on the quality of leadership and service provided by the telecenters." The handbook is organised in 10 modules. It addresses "the wide range of different factors that may come into play in the planning and daily functioning of a telecenter for community development. As a manual, it stands not only as a self-learning tool and management guide for telecenter staffs, but also as a reference resource to guide the reader toward a future search for additional educational materials. In this latter sense, the Handbook may also serve as a reference tool for organizations involved in telecenter development, or as a guide for trainers of telecenter staffs."

Modules contained in this handbook are:

• Table of Contents and Introduction
• 1. The Role of Telecenters in our Communities
• 2. Community Participation in Your Telecenter
• 3. Research Methods for Needs Assessment and Monitoring and Evaluation
• 4. The Role of the Telecenter Manager
• 5. Basic Guidelines for Telecenter Financial Sustainability
• 6. Marketing your Telecenter
• 7. Communication Planning for Telecenters and their Partners
• 8. Information Production and Dissemination
• 9. Effective Training in Telecenter Activities
• 10. Making Computers Work for You