Executive Summary

More than 2.5 billion people - over 40% of the planet's population – live in rural and remote areas of developing countries. Of the small fraction that has any access to telecommunications, radio broadcasts and voice telephony have traditionally been the main services provided. Today, a wide variety of new telecommunication applications such as e-mail, e-commerce, tele-education, telehealth, and telemedicine, among others, has made access to interactive multimedia services as important for rural and remote communities as voice connectivity alone. Since each rural district or community requires a different mixof voice, text, image, video and audio communications to best meet its needs, today's telecommunication network operators must be able to support a wide range of services, applications and bandwidth levels at a reasonable cost.

The Valetta Action Plan (VAP), formulated at the second ITU World Telecommunication Development Conference in March 1998, sought to promote universal access to basic telecommunication, broadcasting and Internet as tools for development in rural and remote areas. Focus Group 7 has spent a year researching technological developments that have the potential to support telecommunication applications which are commercially viable, or sustainable through other transparent financing mechanisms, in rural and remote areas of developing countries.

Rural and remote (or just "rural") areas exhibit one or more of the following characteristics:

These characteristics make it difficult to provide public telecommunication services of acceptable quality by traditional means at affordable prices, while also achieving commercial viability for the service provider.

Focus Group 7 Findings on Applications

Focus Group 7 found that the Internet is the most widely used platform adopted to deliver multimedia applications in rural areas of developing countries. While much negative attention in developing countries has been focused on the use of the Internet as an illegal bypass mechanism in the international traffic arena, the long-term importance of the Internet for developing countries lies in its potential to improve the domestic flow of economic and educational resources between isolated rural communities and urban centers. Areas of application for Internet- and other communication-based applications include tele-medicine and public health education, coordinating regional food security efforts, making government-sponsored agricultural extension services more effective and accessible to rural farmers, and enabling more rural children, adolescents and post-secondary students to receive an education, among others.

Applications development: Communication-based applications are being designed and implemented in rural areas of developing countries by a wide variety of actors in addition to public telecommunication operators (PTOs). A significant portion of the expertise required to develop sustainable, connectivity-enabled applications for rural areas is located within the professional, academic, business and agricultural sectors, among others. Not only do schools, universities, government departments, international organi-zations and NGOs routinely design and implement customized applications, they also independently purchase and set up information technology (IT) equipment. As a result, public telecommunication operators are increasingly required to support a heterogeneous mixture of networks, protocols and bandwidth requirements away from urban centers.

The need for basic literacy, computers skills and training in the use of ICT applications remains a significant challenge for rural areas. Language barriers and the complexity of personal computer (PC) operation have been shown to hinder Internet diffusion. Many innovative schemes have been devised in rural areas to overcome these barriers. Although not widely utilized, techniques such as voice mail, translation of content, and icon-based telephones indicate that foreign languages and illiteracy are not necessarily barriers to the use of communications services, if the end user's needs are comprehended andaddressed. Relevant content is extremely critical to the success of any rural application.

Community and business development: A great deal of progress is being made in rural community and business development through the introduction of telephony, telecenters, e-mail, and radio broadcasts. For example, an infoDev-sponsored organization named PeopLink has established an e-commerce programme allowing local artisans in developing countries to bypass middlemen and market their products directly to first world consumers. Two of the key requirements for the success of community and business development applications were found to be local language support and the availability of relevant content.

Telemedicine: The motivation and commitment to telemedicine in developing countries is very strong.

This motivation is often backed by a willingness to pay for systems which are expected to improve health outcomes and lower medical costs in the long run. Telemedicine services may be perceived as more of a necessity in developing countries than they are in the industrialized countries, resulting in a greater willingness among the former to change established methods of doctor-patient interaction and health care administration.

Telemedicine and telehealth applications are not limited exclusively to expensive, high bandwidth services. As long as the local medical community remains motivated and committed to implementing telemedicine and telehealth programmes, there are a wide range of health benefits that can be achieved through remote patient monitoring and diagnosis, multimedia communication links between urban and remote facilities, and broadcast of health information over radio and television.

Distance Education: Unsurprisingly, the focus group found that university-level distance education programmes lend themselves to cross-border implementation. Using distribution by satellite or Internet, the adminstrative costs of running distance education courses can be spread over a very wide potential student base. A number of existing programmes, such as the African Virtual University (AVU) and thedistance education network of the University of the South Pacific (USPNet), are already based on the concept of cross-border educational access.

Focus Group 7 Findings on Technologies

Problems with installation and maintenance of wire plant have prompted the widespread use of wireless systems in rural areas. Nine types of wireless access systems were identified through the case studies and ITU activities, illustrating existing and emerging access options for reaching rural communities. Given the trend toward shared facilities such as telecenters, university extension centers, post office kiosks, etc., as well as the variety of revenue models associated with social services in the health, educational and e-commercefields, the focus group considered technologies which expanded the number of supportableapplications as well as those which demonstrated lower per-line costs.

Demand for Internet-based telecommunication applications in rural areas, particularly e-mail, has resulted in new applications of old technologies, such as VHF radio systems and meteor burst communications, for non-real time services. In addition, new combinations of existing technologies are extending the reach and flexibility of wireless access systems, as well as reducing total costs through the integration of shared systems and components. In particular, many rural operators are deploying very small aperture terminals (VSATs) and point-to-multipoint terrestrial radio systems integrated with wireless local loop systemsbased on standards such as PHS and DECT.

Access options on the horizon for rural areas include a number of technologies that are new to the rural marketplace or still under development.

Information technology and multimedia terminals: It is of the utmost importance that ITU-D strive to raise awareness of the rural information and communication needs of developing countries within the computing and information technology industry. Unlike the telecommunications industry, which has been doing business in underdeveloped rural areas for several decades, companies in the IT sector are generally unfamiliar with the environmental and social requirements of rural areas of developing countries.

Multimedia systems profiled by Focus Group 7, some of which were only launched during the period in which the report was written between June and August 2000, demonstrate many features with potential lifetime cost savings for rural areas. For example, information appliances supporting e-mail, World Wide Web (WWW) browsing and e-commerce applications provide simplified user interfaces in packages with fewer maintenance requirements than traditional PCs. Internet client network solutions can offer Internet service providers (ISPs) the ability to upgrade their rural customers' browser and applications softwareremotely, reducing the skills requirements for telecenter operators and rural schools.

Finally, technical institutes and R&D organizations in developing countries such as India and Indonesia are developing their own custom, low cost IT terminals and devices.

Renewable energy solutions: The lack of mains energy supply in many rural and remote areas is a major obstacle to deploying telecommunication infrastructure. Many governments, agencies, and NGOs are currently working to support broader or massive use of telecommunications and IT systems in unelectrified rural areas As a result, Focus Group 7 recommends that governments, administrations and recognized operating agencies consider closely linking renewable energy specialists with rural telecommunication and ICT initiatives.

In the past two decades, the most important use of renewable energy and hybrid systems in telecommunications has been for off-grid telecom repeaters. Due to the high cost of the repeater equipment, the critical role the repeaters play in the larger telecom networks, and the unattended nature of the systems, these power systems have been very carefully sized and designed using highly capable and experienced engineers. In contrast, the power requirements for user-side installations - such as wireless local loop terminals, PCs and cellular handsets - are relatively small. For such user-side equipment it will generally not be possible to rely upon the same approach to power system design as has been used for telecomrepeater systems. Therefore, Focus Group 7 recommends that ITU-D support the efforts of theinternational renewable energy community by disseminating practical and useful information on small power systems for rural telecommunication installations to ITU-D members, project partners and other organizations.

Conclusions and Recommendations

The report of the Maitland Commission, issued seventeen years ago, set a goal to bring telephone services within easy reach of all humankind before the 21st century. In order to remain consistent with this goal after a decade of tremendous expansion in the social applications of information and communication technologies, an update of the target proposed by the Maitland Commission is recommended.

In support of the goal of promoting the development of new telecommunication technologies for rural applications, FG7 offers the following six recommendations:

The Focus Group 7 also proposed the creation of a Task Force, consisting of a small group of volunteers among the ITU-D Study Group members to assist the BDT Director with the implementation of FG7 recommendations. The mandate of the Task Force may include:

Based on extensive research by Focus Group 7, this report concludes that there is a need for robust telecommunication systems combining low-cost, wireless access technologies with packet-based networks for the possible delivery of Internet in rural and remote areas. Such systems are deemed likely to hold various advantages for the provision of information-based applications in rural areas. As the concept of universal access expands to include services that are more complex than traditional voice and fax telephony, the development of shared-use, easily maintained multimedia terminals for community centers must be explored in order to find socially effective solutions for providing Internet in rural areas....

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