Inspired by the real-life stories of ordinary citizens, Molato ke eng? is about intervening and facilitating discussion and reconciliation between estranged family members who are looking for help. The purpose of the show is to inform, educate, and empower viewers; it is not to solve the problem but to show the process of dealing with different problems. The programme presenter, Limakatso Manotwane, enters the families' world and tries to understand the real issue causing the problem. Often the real issue is not visible up front but, rather, is deeply buried. Through a process of questioning, discussion, sometimes shouting and walking out, the real issue, which has often caused family members not to speak to each other for years, is unpacked.

SABC Education Editor, Pontsho Makhetha said: "In identifying solutions, we used experts to show the families how they got to where they are and what the steps can be taken to help themselves." The programme's resident psychologist, Tumi Diale, guides families into not feeling hopeless and helpless.

Conflict.