Experience in two I.T companies, Smartnet limitted as Customer Support Engineer and Coppernet Solution as Network Operations Center Operator(NOC Operator).
Duties at Smartnet ltd were:
• Installing and designing Local Area Network
• Carrying out site survey before network installations
• Splicing of optic fibers
• Configuring network devices such as radios, switches and routers.
Duties at Coppernet solutions were:
• Monitoring clients’ network performance at the Network Operations Center (NOC) desk.
• Ensuring that clients are informed when there is a problem on the service provider’s side.
• Calling clients immediately their network goes down to find out if the fault is on their side, e.g. if the cause is internal to their institution.
• Informing the entire company by writing and updating tickets about anything that concerns our client e.g. when client’s network goes down.
• Troubleshooting clients network problems.
I am a holder of bachelors degree in computer science and would like to work in the IT industries. I have skills in programing with Java, PHP, SQL, in networking, website development, databases and more. I am more intrested in networking followed by wbsite development.